Insurance Claims Transformation
Connect the Claims Journey, from FNOL to Settlement.
For insurers coordinating claims across teams and systems: connect intake, document capture, triage, handler review, customer updates and approved settlement. Beaksurance combines workflow automation with human judgment. Scope the core connections and controls around your operation.
Fragmented
Inefficient
Connected
Intelligent
Does Your Claims Process Feel Like This?
For many insurers, the claims journey is defined by manual handoffs, data silos, and frustrated stakeholders.
A Black Box for Customers
Fragmented intake and limited status information can leave customers unsure of the next step and increase follow-up calls. Review notification, document and update requirements for your claims journey.
"Swivel-Chair" Chaos for Handlers
Manual data entry, document searches and email follow-ups can leave claims handlers with less time for assessment, customer support and complex decisions.
No Real-Time Visibility for Managers
Disconnected workloads, claim statuses and reporting can make bottlenecks harder to spot. Define the operational views and escalation rules your managers need.
Claims workbench example with sample case data.
Claims PortalOne Workbench for Every Claim
Empower Your Handlers with a Unified Command Center
Bring policy details, customer history, documents and communications into a shared claims workspace. Handlers review the case, resolve exceptions and record decisions. AI assistance and connected data sources are scoped to your workflow and controls.
Shared Case Workspace
Policy details, documents and communications available for handler review
AI Assistance
Case summaries and indicators for investigation, validated by a handler
Scoped Core Connections
Interfaces and data exchanges agreed for your existing systems
A Claims Workflow with Human Controls
Explore an example journey from first notice to approved settlement. Agree integrations, authority limits and review gates for your line of business.
Step 1: Intake, Documents and Triage
Capture first notice and supporting documents through the selected channels. Intelligent Document Processing supports classification and extraction; CJTM coordinates completeness checks and routing. Scope policy validation with your core and refer exceptions to a handler. Photo-based damage analysis is an optional capability to validate for the use case.
Step 2: The Augmented Claims Handler
The handler reviews policy information, documents and available customer history in the Claims Portal. AI assistance can summarize the case and surface indicators for investigation. The handler validates the evidence and makes decisions within the agreed authority limits.
Step 3: Orchestrated, Empathetic Communication
Configure CJTM and CCM to send customer updates at selected milestones through agreed channels. Portal access can help customers follow progress. Communication rules, permissions and escalation paths are agreed during implementation.
Step 4: Intelligent, Auditable Settlement
After the required approval, coordinate the payment request through MoneyIO and the scoped financial connections. Retain the claim context, record decisions and review reconciliation exceptions with the responsible team.
Explore Our Full Product Ecosystem
Discover how our integrated solutions work together to transform your operations.
All Products
Browse our complete catalog of solutions and platforms.
The Beaksurance® Suite
Our flagship intelligent insurance ecosystem.
The Core Engine (INSIS)
The foundation of modern insurance operations.
Advanced Data & AI Platforms
Enterprise extensions for analytics and governance.
Digital Experience Channels
White-label portals and mobile apps for customers and partners.
Ready to Transform Your Operations?
Walk through your FNOL, document, referral and settlement requirements. Discuss the core connections, approval rules and rollout scope in a tailored demonstration.
Schedule a Claims Demo