Insurance Claims Transformation
From a Cost Center to a Loyalty Driver.
The claims experience is your most critical moment of truth. We help you transform it from a slow, fragmented, and costly process into a fast, empathetic, and intelligent engine for customer loyalty and operational excellence.
Fragmented
Inefficient
Seamless
Intelligent
Does Your Claims Process Feel Like This?
For many insurers, the claims journey is defined by manual handoffs, data silos, and frustrated stakeholders.
A Black Box for Customers
Customers are left in the dark, endlessly calling for status updates. The First Notice of Loss is a painful, paper-based process, and settlement takes weeks or months, destroying trust at the most critical moment.
"Swivel-Chair" Chaos for Handlers
Your expert claims handlers waste 80% of their day on low-value administrative tasks—manually re-keying data, hunting for documents in different systems, and chasing information via email.
No Real-Time Visibility for Managers
You have no real-time view of your team's workload, claim statuses, or emerging bottlenecks. You're managing by looking in the rearview mirror, unable to proactively address issues.
Claims PortalOne Workbench for Every Claim
Empower Your Handlers with a Unified Command Center
Our Claims Portal is the single, intelligent workspace that eliminates the chaos of multiple systems. We consolidate every piece of information—policy details, customer history, documents, and communications—into a 360-degree case file, augmented with AI-driven insights and automated task lists.
Unified Dashboard
All claim information in one intelligent interface
AI Co-Pilot
Automated insights and fraud detection
Real-Time Integration
Seamless connection with all your systems
The Blueprint for a World-Class Claims Operation
Follow a claim from first notice to final settlement to see how our natively integrated platform creates a seamless, intelligent, and fully auditable journey.
Step 1: AI-Powered Intake & Triage
A customer initiates a claim via their Mobile App. Our Intelligent Content Manager (ICM) instantly ingests the photos, uses Vision AI to perform a preliminary damage assessment, and extracts all key data. The Customer Journey & Task Manager (CJTM) creates a new case, validates the policy against your Core System in real-time, and intelligently triages the claim for touchless processing or assigns it to the ideal handler.
Step 2: The Augmented Claims Handler
Your claims handler opens the case in the Claims Portal and sees a single, unified view. The AI co-pilot has already provided a summary of the incident and flagged potential fraud indicators. The complete customer history from the Customer Data Platform (CDP) is displayed, allowing the handler to focus on decision-making, not data-hunting.
Step 3: Orchestrated, Empathetic Communication
At every milestone, the CJTM triggers the Customer Communications Mgmt. (CCM) to send a proactive, personalized status update to the customer via their preferred channel (SMS, email, or push notification). The customer can track their claim's progress 24/7 in their Customer Portal, eliminating inbound calls and building trust.
Step 4: Intelligent, Auditable Settlement
Upon approval, the CJTM triggers MoneyIO to orchestrate the final payment to the customer or service provider. The entire transaction is recorded in your Core System, and a detailed remittance advice is sent via the CCM, ensuring a fast, transparent, and fully reconciled settlement.
Explore Our Full Product Ecosystem
Discover how our integrated solutions work together to transform your operations.
All Products
Browse our complete catalog of solutions and platforms.
The Beaksurance® Suite
Our flagship intelligent insurance ecosystem.
The Core Engine (INSIS)
The foundation of modern insurance operations.
Advanced Data & AI Platforms
Enterprise extensions for analytics and governance.
Digital Experience Channels
White-label portals and mobile apps for customers and partners.
Ready to Transform Your Operations?
See how our Claims Transformation solution can reduce processing time by 70% and improve customer satisfaction.
Schedule a Claims Demo