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Intelligent Content Manager - AI Document Processing

INTELLIGENT CONTENT MANAGER (CM)

Turn Unstructured Content into Actionable Intelligence

Your business runs on documents, emails, and forms. Our Intelligent Content Manager is the AI-powered digital mailroom that automatically ingests, understands, and extracts data from any source, turning your biggest bottleneck into a source of operational efficiency.

Beakwise LogoCM
Structured Data
Analytics Ready
Compliance OK
Workflow Triggered

The Manual Bottleneck in Every Process

Every manual keystroke is a risk. It introduces errors, creates delays, and pulls your expert teams away from high-value work.

Costly, Error-Prone Data Entry

Highly-paid staff spend hours manually re-typing information from claim forms, invoices, or client applications into core systems, leading to costly errors and compliance risks.

80%of time on manual entry

Data Entry Errors

Manual data entry leads to significant error rates that compound downstream, causing claim denials, payment delays, and customer frustration.

35%error rate

Lost and Unstructured Information

Critical information is trapped in email attachments and scanned PDFs. It's unsearchable, unauditable, and impossible to use for analytics or automation.

67%of data unstructured

Slow, Frustrating Customer Experiences

Customer-facing processes like claims or onboarding grind to a halt while waiting for someone to find, read, and process a physical document.

4.5days average delay

Compliance Risk Exposure

Manual processes lack audit trails and consistency, exposing organizations to regulatory penalties and reputational damage.

€2.4Mavg. penalty

Can't Scale Operations

As document volumes grow, manual processing becomes a critical bottleneck that prevents business growth and digital transformation.

3xvolume increase breaks manual processes

The True Cost of Manual Document Processing

$2.5M
Annual processing costs
72%
Time on low-value tasks
1 in 10
Documents with errors
THE SOLUTION

Automate Ingestion, Classification, and Extraction

Our platform uses production-ready AI to read and understand your documents like a human expert, but with the speed and scale of a machine.

Omni-Channel Ingestion

Create a unified ingestion point for all your unstructured content. The CM automatically processes documents from any source—dedicated email inboxes, customer mobile app uploads, partner portals, or scanned physical mail.

  • Email, portal, API, and scan ingestion
  • Automatic document classification
  • Advanced OCR/ICR for handwritten text
100+document types supported

AI-Powered Classification & Data Extraction

This is the power of our proprietary RAG-powered AI. It not only digitizes text but also understands the context, classifying documents and extracting key data with exceptional accuracy.

  • RAG-powered contextual understanding
  • Learns from your specific documents
  • Built-in validation and confidence scoring
95%+extraction accuracy

Secure, Auditable Content Repository

Every ingested document is securely stored, indexed, and linked to the relevant customer or case file. With a full audit trail and robust permission model, your content becomes a secure, searchable, and compliant asset.

  • End-to-end encryption at rest and in transit
  • Full-text search across all documents
  • Complete audit trail for compliance
10TB+storage capacity

Seamless Workflow Integration

The CM is natively integrated with our CJTM. Once data is extracted, it automatically triggers the next step in the correct workflow—whether that's assigning a claim, routing an invoice for payment, or flagging a policy for underwriting review.

  • Native CJTM integration
  • Automatic workflow triggering
  • Smart routing based on content
<1secprocessing time

Real-Time Analytics & Insights

Transform your document processing from a cost center into a source of business intelligence. Track processing times, identify bottlenecks, and uncover patterns in your unstructured data.

  • Live processing dashboards
  • Predictive analytics and trends
  • Actionable business insights
50+KPIs tracked

Built-In Compliance & Governance

Stay compliant with automated retention policies, redaction capabilities, and comprehensive audit trails that satisfy the most stringent regulatory requirements.

  • GDPR/CCPA compliant
  • SOX audit-ready
  • Automated retention and disposal
100%compliance coverage

ICM Integration Ecosystem

The Intelligent Content Manager integrates with 8 core systems: Email ingestion, CJTM workflows, customer portal, REST APIs, mobile applications, document scanning, INSIS core system, and cloud storage. All systems communicate bidirectionally with real-time data synchronization.

Native Integration with the Beakwise Ecosystem

The CM isn't a standalone tool—it's deeply integrated with every component of the Beaksurance Suite for seamless end-to-end automation.

Beakwise LogoICM CoreProcessing Hub
ACTIVE

Email Ingestion

Real-time document processing

99.9% uptime
2.3k/day
ACTIVE

CJTM Workflows

Intelligent task orchestration

99.8% uptime
850/day
ACTIVE

Customer Portal

Self-service customer portal

99.7% uptime
1.2k sessions
ACTIVE

REST APIs

RESTful API endpoints

99.9% uptime
15k requests
ACTIVE

Mobile Apps

Native mobile applications

99.5% uptime
3.5k sessions
ACTIVE

Scan & OCR

OCR & document scanning

99.6% uptime
4.8k scans
ACTIVE

INSIS Core

Core insurance platform

99.9% uptime
12k transactions
ACTIVE

Cloud Storage

Secure cloud storage

99.8% uptime
25GB/day

Real-Time Processing

Documents processed instantly as they arrive

<50ms latency

Bi-Directional Sync

Two-way data flow with all integrated systems

99.9% sync accuracy

Native Integration

No middleware or custom integration needed

Zero middleware

System Connection Details

  • Email Ingestion: High-volume bidirectional connection processing 2,300 documents daily with 99.9% uptime
  • CJTM Workflows: Real-time task orchestration handling 850 workflows daily with 99.8% uptime
  • Customer Portal: Self-service platform with 1,200 daily sessions and 99.7% uptime
  • REST APIs: Enterprise API gateway processing 15,000 requests daily with 99.9% uptime
  • Mobile Applications: Native mobile platform with 3,500 daily sessions and 99.5% uptime
  • Document Scanner: OCR processing system handling 4,800 scans daily with 99.6% uptime
  • INSIS Core: Insurance platform processing 12,000 transactions daily with 99.9% uptime
  • Cloud Storage: Secure storage system processing 25GB daily with 99.8% uptime

Proven Intelligence for Every Financial Document

Our AI is pre-trained on a vast array of financial documents, delivering unparalleled accuracy out-of-the-box.

Insurance Claims & Underwriting

Instantly extract data from ACORD forms, police reports, medical invoices, and property documents to accelerate claims and underwriting.

ACORD forms processing
Police accident reports
Medical invoices and records
Property deeds and valuations
70%
Faster processing
99.5%
Accuracy rate

Asset Management & Investments

Automate the processing of client onboarding documents, KYC forms, subscription agreements, and portfolio statements.

KYC/AML documentation
Subscription agreements
Portfolio statements
Regulatory filings
85%
Faster onboarding
100%
Compliance rate

Leasing & Factoring

Digitize and automate the entire accounts payable process by extracting key information from supplier invoices and purchase orders.

Supplier invoices
Purchase orders
Lease contracts
Bills of lading
90%
Touchless processing
3x
Faster processing

Payments & Reconciliation

Automatically process remittance advice documents, bank statements, and payment confirmations for faster reconciliation.

Remittance advice
Bank statements
Payment confirmations
Exception handling
95%
Auto-match rate
24/7
Processing availability

See how the ICM can transform your document processing

See Industry Demo

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