Customer Experience Automation
Deliver Hyper-Personalized Journeys at Scale
Transform every customer interaction into a seamless, intelligent experience. Our AI-powered automation platform orchestrates personalized journeys across all channels, turning one-time buyers into lifetime advocates.
The Customer Experience Automation Engine
Omnichannel Foundation
Unified Customer Journeys
Seamlessly orchestrate experiences across web, mobile, email, SMS, and call center channels.
Real-Time Event Triggers
Respond instantly to customer actions and life events with contextually relevant communications.
Context Persistence
Maintain conversation context across channels so customers never have to repeat themselves.
Proactive Engagement
Next Best Action
AI determines the optimal action for each customer based on their profile and current context.
Hyper-Personalization
Tailor every message, offer, and interaction to individual preferences and behaviors.
Intelligent Self-Service
Empower customers with smart self-service options that actually solve their problems.
Experience Intelligence
Journey Analytics
Understand how customers navigate your ecosystem and identify friction points.
Voice of Customer
Capture and analyze feedback across all touchpoints to drive continuous improvement.
Compliance & Consent
Manage preferences and ensure regulatory compliance across all communications.
Core Products Powering CX Automation
Our integrated platform components work together to deliver exceptional experiences.
Digital Channels Suite
Mobile apps, web portals, and self-service tools that delight customers and reduce call volume.
Explore Digital ChannelsCustomer Data Platform
Unify customer data from all sources to create a single, actionable view of each policyholder.
Learn About CDPExplore Our Full Product Ecosystem
Discover how our integrated solutions work together to transform your operations.
All Products
Browse our complete catalog of solutions and platforms.
The Beaksurance® Suite
Our flagship intelligent insurance ecosystem.
The Core Engine (INSIS)
The foundation of modern insurance operations.
Advanced Data & AI Platforms
Enterprise extensions for analytics and governance.
Digital Experience Channels
White-label portals and mobile apps for customers and partners.
Ready to Transform Your Customer Experience?
See how our CX automation platform can increase customer satisfaction while reducing service costs.