Customer Communications Management for Insurance
Every Message, Perfectly Timed, Hyper-Personalized.
Stop sending generic, disconnected messages. Our CCM is the central voice of your operation, orchestrating intelligent, journey-based communications across email, SMS, and mobile apps. Deliver the right message to the right person at the right time, every time.
CCMFrom Process Event to Personalized Message, Instantly
Our CCM is not a standalone tool; it's the communications engine of our platform. When a key moment occurs in any workflow, the CJTM instantly triggers the CCM to deliver the perfect message. Explore these real-world examples:
Repair Complete
Partner updates status
CJTM Triggers
Workflow automation
CCM Personalizes
Dynamic content
SMS Delivered
Customer notified
Auto Insurance: Repair Completion
Partner repair shop updates job status to "Complete" in the Partner Portal
CJTM detects the status change and triggers the "Repair Ready" workflow
CCM pulls customer data, vehicle details, and shop location from integrated systems
Personalized SMS sent instantly with all relevant details
A Centralized Hub for Every Communication
Omnichannel Delivery
Manage every channel from one place. Design and deliver consistent, on-brand messages across email, SMS, mobile app push notifications, and even print-and-mail, all orchestrated by a single engine.
Dynamic Content Personalization
Go beyond "Dear [First Name]". Our template engine pulls real-time data from the CDP and your Core System to hyper-personalize every message with relevant policy details, claim statuses, or portfolio values.
User-Friendly Template Management
Empower your business teams. Marketing and operations users can easily create, edit, and manage a central library of communication templates with a user-friendly, no-code editor, ensuring brand consistency and compliance.
Complete Compliance & Audit Trail
Never lose track of a communication again. The CCM automatically archives every message sent, creating a complete, immutable, and easily searchable record in the CM for compliance, disputes, and service inquiries.
Intelligent Communication Orchestration
See how the CCM seamlessly integrates with every component of the Beaksurance Suite to deliver perfectly timed, contextual communications.
CJTM
Journey-Based Triggers - CJTM workflows automatically trigger CCM messages at key journey milestones
Learn more →CDP
360° Personalization - CDP provides real-time customer data for hyper-personalized messaging
Learn more →ICM
Content Management - ICM stores templates and archives all sent communications for compliance
Learn more →Core System
Policy & Claims Data - Core System provides real-time policy and claims information for dynamic content
Learn more →Explore Our Full Product Ecosystem
Discover how our integrated solutions work together to transform your operations.
All Products
Browse our complete catalog of solutions and platforms.
The Beaksurance® Suite
Our flagship intelligent insurance ecosystem.
The Core Engine (INSIS)
The foundation of modern insurance operations.
Advanced Data & AI Platforms
Enterprise extensions for analytics and governance.
Digital Experience Channels
White-label portals and mobile apps for customers and partners.
Ready to Deliver the Perfect Message, Every Time?
Join leading insurers who have transformed their customer communications with Beakwise CCM.